Welcome » FAQ (Your questions)


You have a question?... Vetements-on-line your E-shop is there to answer it.

 

We grouped together here the most frequent questions that you settle concerning:
 

*Your account

*Your order

*Your codes reduction

*Your payment

*Your return

*How to contact us

*Your points of loyalty

 

If nevertheless you do not find the answer there for which you look, do not hesitate to contact us, our customer service feels at your disposal to give you all the necessary information or:

 

* By Email section "Contact" 24H / 24
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What do I have to do to create an account?
I have lost my password, what do I have to do?
I wish to modify my password, my telephone, my address or my e-mail address, is it possible?
I wish to indicate a delivery address different from my billing address, is it possible?
I wish not to receive any more a newsletter, which do I have to make?
I wish to order, how can it be done?
I made a mistake, I would like to cancel my order, is it possible?
How to see if articles which interest me are available?
I am not sure of the size to ordered, how can it be done?
How to know if my order was well recorded?
Do I may find the detail of my orders and follow them directly?
How to benefit from my code of reduction on vetements-online?
Seized my code and the reduction does not apply, what is the reason?
What are the various means of payment?
Is the credit card payment correctly secured?
What are payment cards accepted on vetements-online?
Do I have to pay shipping charges?
Once my order validated, which takes care of my parcel and its delivery?
What is the delivery deadline?
If an article does not please me or does not go to me, I may return it?
I sent back my parcel, how to know if it reached well you?
I am customer and I wish to ask a question or to indicate a problem?
How to contact you if I am not customer?
Loyalty points of my order are not credited on my account